Thank you for visiting www.cellsurfacebio.com (the “Website”). CSB, Inc., d.b.a. Cell Surface Bio (referenced hereinafter as “CSB,” “Company,” “we,” “us” and “our”) respects the privacy of our customers and other visitors to this Website. This Privacy Policy is adopted to explain what personally identifiable and non-Personal Information may be collected through the Website, and how we may use such information. By using this website and providing your information to us, you consent to the terms of this Privacy Policy and agree that we may collect and use such information provided by you in accordance to these Terms. If you do not accept this Privacy Policy, you should immediately stop accessing this website.
Personal Information
Personal Information is information that may be used to identify or contact you, such as your contact information (e.g., name, e-mail address, mailing address, telephone number), account information (e.g., username and password), billing information (e.g., credit card and bank information), order information (e.g., purchase order information), and other information that may be disclosed to us in the course of your use of our Website and business dealing with us.
We may collect, store or use Personal Information to provide customer service for our legitimate business purposes, including: providing our products and services to you; processing your purchase orders; maintaining your account with us; operating our business including billing and record keeping; providing marketing materials to you; improving and personalizing your experience using our Website.
We collect Personal Information about you that you provide to us by registering an account on our Website, by making a purchase of our products on our Website, by contacting our customer service personnel, or by providing feedback to us.
We may send marketing communications to you if you have requested information or purchased products from us. You may opt out of receiving marketing and other discretionary communications by unsubscribing from the marketing emails we send you, or by contacting us directly.
Personal Information is processed by and is accessible to our personnel involved in the business activities for which such information is submitted. In addition, we may disclose your Personal Information to certain contractors or collaborators that perform marketing services on our behalf, such as sending newsletters and event invitations, as well as helping us understand how well our communications are received. We have not and will not sell your Personal Information to third parties.
Non-Personal Information
We use web analytics services to analyze and monitor activity on our Website. These web analytics services may use “cookies,” which are small text files placed on your computer, to help us analyze and improve visitors’ experience using the Website. The cookies we use collect information on browser type, operating system type, network location (domain), and other similar information, but do not otherwise collect Personal Information. If you wish to block cookies you may do so by adjusting the browser settings on your computer. Please refer to our Cookie Policy for additional information regarding our use of cookies.
Our web analytics servicers may also use other technologies such as web beacons to track the efficiency and effectiveness of our communications and how our sites are used.
We may use comments, information, or feedback that you may submit in any manner that we may choose without notice or compensation to you.
Keeping Your Information Secure
We use commercially reasonable and appropriate measures to protect against the loss, misuse and alteration of the information under our control. Please be advised, however, that while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online. CSB is not responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. In the unfortunate event that your Personal Information is compromised, we may notify you by email at our sole and absolute discretion to the last email address you have provided us in the most expedient time reasonable under the circumstances. However, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification could impede a criminal investigation. We will also report a data breach to the appropriate supervisory authority promptly, unless such breach is unlikely to result in a risk to the rights and freedoms of the owner of such Personal Information.
International Data Transfer
We are a United States company. If you are located in the EU, the UK, or other countries and regions outside the US, please note that your Personal Information and other information will be transferred to CSB or our subcontractors in the US. By using this Website, you consent to the transfer of your Personal Information and other information to the US for the purposes described herein.
Your Rights in Respect of Your Information
Under the law you have the following rights regarding your personal information:
(1) the right to be informed about the collection and use of your personal information; (2) the right of access to your information to verify the legality of our use of it; (3) the right to request that inaccurate or incomplete information about you is rectified; (4) the right to request the deletion or removal of your information where there is no further reason for us to use it (such as you have withdrawn your consent); (5) the right to restrict the use of your information; (6) the right to obtain and reuse the information that we have about you for your own purposes; (7) the right to object to certain uses (such as for marketing purposes); and (8) the right not to be subject to a decision that has a legal effect on you that has been based on an automated decision. In addition, if you are located in the EU, the General Data Protection Regulation (“GDPR”) grants you certain rights. If you have a complaint regarding our processing of your Personal Information, you may submit the complaint to the EU data protection authorities using the following link: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
At any time you may contact us by email at legal@cellsurfacebio.com to exercise any of these rights. We will comply with such requests in an expedient time reasonable under the circumstances. We reserve the right to charge a fee to cover our administrative costs for such requests.
Links to Third-Party Websites
Our Website may have links to third-party websites. CSB is not obligated to review the privacy policies of these sites. CSB is not responsible for ensuring that third-party practices are consistent with this Privacy Policy or that third-party practices comply with relevant laws or such third party’s own policies. CSB is not responsible for the content on third-party websites, and you should view them at your own risk. We do not disclose information of any kind to these sites.
This Website is Not Directed to Children
This Website is not directed to children under thirteen (13) years of age, and CSB does not knowingly collect Personal Information from such children. If you are younger than 13, please do not provide any Personal Information.
Revisions to This Policy
We may update and revise this Policy at any time. If we decide to change this Policy, we will post the updated version on this web page. You can refer to the “Effective Date of Current Policy” date at the bottom of this page to determine if this Policy has been revised since your last visit. Please review this Policy regularly to ensure that you are aware of any amendments since your last visit.
Special Notification for Our Individual California Clients
In compliance with California Consumer Privacy Act (CCPA), we are providing the following information for individual California clients who have given us their Personal Information pursuant to an established legal services relationship that is primarily for personal, family, or household purposes (Individual California Clients).
If CCPA is applicable, Individual California Clients may request information about our collection and use of your Personal Information. Such requests must be submitted to us by email at legal@cellsurfacebio.com. We reserve our right not to respond to requests submitted other than to the email address specified in this paragraph.
Our website does not recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.
Questions Regarding This Privacy Policy
If you have questions or comments regarding this Policy, or would like to opt out of receiving any communication from us, please contact legal@cellsurfacebio.com.
Effective Date of Current Policy: August 31, 2023